This Privacy Policy governs the manner in which Krisala collects, uses, maintains, and discloses information collected from users of the Krisala.com website.

1. Collection of Personal Information:

We may collect personal identification information from Users in various ways, including but not limited to when Users visit our site, register on the site, book a unit, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for their name, email address, phone number, and other necessary information.

2. Purpose of Data Collection:

We collect and use Users’ personal information for the following purposes:

• To personalize user experience
• To improve our site
• To send periodic emails regarding products, services, promotions, and updates

3. Data Storage and Security Measures:

We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, username, password, transaction information, and data stored on our site.

4. Sharing Personal Information:

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

5. User Rights and Control Over Data:

Users have the right to access, modify, or delete their personal information. Users can exercise these rights by contacting us via the email address provided below.

6. Cookies:

Our site may use “cookies” to enhance the User experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.

7. Changes to This Privacy Policy:

Krisala has the discretion to update this Privacy Policy at any time. Users are encouraged to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contact Information:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at commercialsupport@krisala.com.

Date of Last Update: 24/08/2024

It’s crucial to ensure that your privacy policy accurately reflects your data handling practices and complies with applicable laws like GDPR. Consulting a legal professional or privacy expert to review and customize this policy according to your specific business practices and legal requirements is recommended.

When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.

These Terms and Conditions (“Terms”) govern the use of the Krisala.com website operated by Krisala.

1. Acceptance of Terms:

By accessing or using the Krisala.com website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this site.

2. Use License:

Permission is granted to temporarily access the materials on Krisala.com for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Intellectual Property Rights:

All content, trademarks, logos, and intellectual property displayed on Krisala.com are the property of Krisala and protected by copyright laws. You may not reproduce, modify, distribute, or exploit any content without explicit permission from Krisala.

4. Limitations:

In no event shall Krisala or its associates be liable for any damages arising out of the use or inability to use the materials on Krisala.com.

5. Accuracy of Information:

Krisala does not warrant the accuracy, completeness, or reliability of any content or information on Krisala.com. Users acknowledge that reliance on such information is at their own risk.

6. Links to Other Websites:

Krisala is not responsible for the content or availability of any third-party websites linked to or from Krisala.com. The inclusion of any links does not imply endorsement by Krisala.

7. Governing Law:

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

8. Changes to Terms:

Krisala reserves the right to revise these Terms at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms.

9. Contact Information:

If you have any questions about these Terms, please contact us at commercialsupport@krisala.com

Date of Last Update: 24/08/2024

• Only Indian Residents, Non-Resident Indians (NRIs), Persons of Indian Origin (PIOs), and Overseas Citizens of India (OCI) who are competent to enter a contract under the Indian Contract Act, 1881, shall be eligible to apply for any matter concerning transactions.
• The Applicant is responsible for complying with all statutory regulations under applicable Indian laws, including those for NRIs/PIOs. The Company will not be liable for any non-compliance.
• Payments are subject to the rules and regulations of the Reserve Bank of India (RBI) and guidelines by VISA/MasterCard/American Express or any other card organization, as applicable from time to time.
• All payments are subject to the risks associated with electronic transactions, including technical failures. The Company shall not be responsible for failed transactions or amounts debited from the Applicant’s account but not credited to the Company due to errors. In case of any such errors, the Company will inform the Applicant and process refunds, if applicable, after investigation.

Refund & Returns Policy

Cancellation and Returns Policy for Krisala

Effective Date: 24/08/2024

Cancellation Policy

Krisala is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we are here to assist.

Reservation and Booking:

• Buyers may cancel their Unit booking within 15 days from the booking date. Cancellations after this period may be subject to additional charges or forfeiture, or may not be eligible for refunds under applicable laws.
• Once the Agreement to Sale has been signed and registered, cancellations may not be allowed, or may be subject to penalties as stated in the agreement.

Cancellation Procedure

• Request Submission: Cancellations must be initiated through a written request to the company’s CRM Team at crm@krisala.com.
• Documentation: Applicants are required to submit proof of booking, payment receipts, and any other relevant documents as requested by Krisala.
• Inspection and Refund Process: Upon receiving the cancellation request, the Company will review the eligibility for a refund. Approved refunds will be credited to the original payment method within 45 days. The outcome will be communicated to the Applicant.

Contact Information

For inquiries regarding cancellation and refunds, you can reach us at crm@krisala.com.